Bowling is a game where risk of injury exists, in particular when the game is played incorrectly. To reduce the risk of injury you MUST NOT cross the BLACK FOUL line. You MUST wear bowling shoes at ALL times whilst bowling. You MUST NOT throw more than ONE ball down a lane at a time. You MUST NOT throw foreign objects down the lanes. Keep your hands, arms and other objects away from the ball returns. Bowling balls are heavy; whilst in use bowling balls must sit on ball return between frames and when not in use house balls (bowling balls belonging to the centre) should be returned to the ball racks. You MUST NOT hold on house balls you are not using as there is limited number of each size and weight and these are available for all customers to use. A group does not require a bowling ball for each person if they using the same size and weight. The pinspotter will return the balls after each frame. You MUST report any spillages or lane problems immediately to a member of staff.
Any violation of these rules will result in your lane(s) being closed and you and your group forfeiting any remaining games or time left on your lane(s). We will not issue refunds for game or times forfeited.
LeVel operates a pre-pay system whereby all payments must be made in full before play can commence. All payments are final and refunds will not be issued for unused games or time.
Refunds will only be issued in accordance with the Supply of Goods and Services Act 1982, when we, LeVel, are unable to fulfil our side of the contract, e.g. because of equipment breakdown and we are unable to rectify the issue or transfer you to another lane within a reasonable amount of time. We will not issue refunds in the event of a cancellation, for unused games or time or for a drop in the number of players.
Your arrival time is 15 minutes prior to the time of your bowling reservation. Everyone who is bowling needs to arrive at the bowling reception in order to check-in and change their shoes. Your lane(s) will not be held after the allocated booking time where it would result in delaying another customer’s reservation or when a waiting list in operation.
Payments of Reservations
The full payment is required at the time of booking (with the exception of parties). Payment can be made over the phone by credit or debit card.
Payments are non-refundable in the event of a cancellation, reduction in the number players and/or a reduction in the number games or hours paid for.
You can move your reservation without penalty provided at least 7 days’ notice is given. The transfer must be within one calendar month and only one transfer is permitted.
A minimum of 6 players is required for the Kids’ party and a minimum of 10 players is required for an Adults’ party. A deposit equivalent to the cost of 6 players is required when booking. The final number must be confirmed at least 7 days prior to the reservation date and the balance for the confirmed number at which time any outstanding balance must be settled. After confirmation the number of players cannot be reduced and refunds will not be issued. Parties are unsupervised. Therefore we recommend a minimum of one adult for every 12 children. We can cater for a maximum of 24 players for Kids’ Parties and a maximum of 48 players for Adults’ Parties.
ADDITIONAL ONLINE PURCHASED ACTIVITIES (Golf, Assault Course, Laser Quest)
All additional activities are purchased on a voucher basis whereby the customer can book prior to visiting or submit their voucher on arrival. If no pre-booking is made then this will be subject to availability. Please refer to the Rules of Play or a member of staff for each additional activity within Level.